Privacy Policy Home2Link B.V.
Version 0.2
This page was last updated on 24-05-2018.
https://www.home2link.nl/
About Our Privacy Policy
Home2Link B.V. values your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we collect about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided through it by Home2Link B.V. The effective date of these terms is 24/05/2018; with the publication of a new version, all previous versions become invalid. This privacy policy describes which data about you we collect, how this data is used, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data and how we protect it from misuse, as well as your rights regarding the personal data you have provided to us.
If you have any questions about our privacy policy, you can contact our privacy contact person; you will find the contact details at the end of our privacy policy.
About Data Processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and who can access the data.
Web Store Software
LightSpeed
Our web store is developed with software from LightSpeed. Personal data you provide to us for our services is shared with this party. LightSpeed has access to your data to provide us with (technical) support; they will never use your data for other purposes.
LightSpeed is obligated by the agreement we have with them to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. LightSpeed uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.
LightSpeed reserves the right to share collected data within its own organization to further improve the services.
Web Hosting
Strato
We use Strato for web hosting and email services. Strato processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of its services. These are not personal data. Strato has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Strato is bound to confidentiality under the agreement.
Email and Mailing Lists
Strato
We use Strato's services for our regular business email communication. This party has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Strato does not have access to our mailbox, and we handle all our email communication confidentially.
Payment Processors
Mollie
For processing (part of) the payments in our web store, we use Mollie's platform. Mollie processes your name, address, and payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie's services where they engage third parties. Mollie does not retain your data longer than legally permitted.
AfterPay
For processing (part of) the payments in our web store, we use AfterPay's platform. AfterPay processes your name, address, and payment details such as your bank account or credit card number. AfterPay has taken appropriate technical and organizational measures to protect your personal data. AfterPay reserves the right to use your data to further improve the service and, in this context, share (anonymized) data with third parties. In the case of a request for deferred payment (credit facility), AfterPay shares personal data and information regarding your financial position with credit assessors.
All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of AfterPay’s services where they engage third parties. AfterPay does not retain your data longer than legally permitted.
Reviews
WebwinkelKeur
We collect reviews through WebwinkelKeur's platform. When you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you for clarification on your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.
WebwinkelKeur reserves the right to involve third parties to provide its services; we have given WebwinkelKeur permission for this. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service where WebwinkelKeur engages third parties.
Shipping and Logistics
MyParcel
When you place an order with us, it is our task to have your package delivered to you. We use MyParcel's services for performing the deliveries. It is necessary for us to share your name, address, and residence details with MyParcel. MyParcel uses this data solely for the execution of the agreement. If MyParcel engages subcontractors, MyParcel will also provide your data to these parties.
Invoicing and Accounting
E-boekhouden
For managing our administration and accounting, we use the services of E-boekhouden. We share your name, address, and details related to your order with them. This data is used for administering sales invoices. Your personal data is protected during transmission and storage.
E-boekhouden is bound by confidentiality and will treat your data confidentially. E-boekhouden does not use your personal data for purposes other than those described above.
External Sales Channels
None
Purpose of Data Processing
General Purpose of Processing
We use your data solely for our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time, other than at your request, we will ask for your explicit consent. Your data is not shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality under the agreement between them and us or by oath or legal obligation.
Automatically Collected Data
Data automatically collected by our website is processed to further improve our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.
Cooperation with Fiscal and Criminal Investigations
In certain cases, Home2Link B.V. may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such cases, we are obligated to share your data, but we will resist this within the limits of the law.
Here is the translation of the text into English:
Retention Periods
We retain your data as long as you are a client of ours. This means we keep your customer profile until you indicate that you no longer wish to use our services. If you do this, we will also consider it a request for deletion. Due to applicable administrative obligations, we are required to keep invoices with your (personal) data, so we will retain this data for as long as the applicable period runs.
However, employees no longer have access to your client profile and documents we have created in response to your assignment.
Your Rights
Under applicable Dutch and European legislation, you have certain rights regarding the personal data processed by or on behalf of us. Below, we explain which rights these are and how you can exercise them.
In principle, to prevent abuse, we only send copies and extracts of your data to the email address we already have on file. If you wish to receive the data at a different email address or, for example, by post, we will ask you to provide proof of identity. We keep a record of processed requests; in the case of a request for deletion, we maintain anonymized data. All copies and extracts of data are provided to you in the machine-readable format used within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.
Right of Access
You always have the right to access the data we (or third parties on our behalf) process that relates to you or can be traced back to you. You can make a request for this to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data about you, along with an overview of the processors who have this data, including the categories under which we have stored this data.
Right to Rectification
You always have the right to have the data we (or third parties on our behalf) process that relates to you or can be traced back to you corrected. You can make a request for this to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation to the email address we have on file that the data has been amended.
Right to Restriction of Processing
You always have the right to restrict the processing of data that we (or third parties on our behalf) process that relates to you or can be traced back to you. You can make a request for this to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.
Right to Data Portability
You always have the right to have the data we (or third parties on our behalf) process that relates to you or can be traced back to you transferred to another party. You can make a request for this to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or extracts of all data about you that we have processed or that has been processed on our behalf by other processors or third parties. In such a case, we may no longer be able to continue providing the service, as the secure linking of data files can no longer be guaranteed.
Right to Object and Other Rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Home2Link B.V. If you object, we will immediately stop processing the data while we handle your objection. If your objection is justified, we will provide you with copies or extracts of the data we (or third parties on our behalf) process and then cease processing the data permanently.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right is applicable. If you believe this is the case, please contact our privacy contact person.
Cookies
Google Analytics
Our website uses cookies from the American company Google as part of the "Analytics" service. We use this service to track and report on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and track your movements on the internet. Google uses this information to provide targeted advertisements (AdWords) and other Google services and products.
Third-Party Cookies
If third-party software solutions use cookies, this is mentioned in this privacy statement.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.
Contact Details
Home2Link B.V.
Tingietersweg 107
2031 ER Haarlem
Netherlands
T (085) 029-0578
E [email protected]
Privacy Contact Person
Patrick Lehman
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